FAQ

1How do I redeem my mooncakes?

After customers purchase online they will receive a confirmation email.  You have to present the confirmation email to redeem the mooncake voucher or mooncake box at Yat Tung Heen. Please present your confirmation email or mooncake voucher to redeem the mooncake box at Yat Tung Heen between 23 August to 20 September 2021.

Where can I order mooncakes online? Our official online distribution channels include https://www.yattungheenmooncake.com/

2. Do you have any special offers or promotions?

We offer the following early bird discounts to reward fast shoppers:

  • From now until 30 June, customer can enjoy 45% off
  • From 1 to 31 July, customer can enjoy 35% off
  • From 1 to 31 August, customer can enjoy 20% off

3. Do you offer special deals for bulk purchases?

Greater offers are available for bulk purchases. 

  • 35% off regular prices with a purchase of 20 to 49 boxes
  • 40% off regular prices with a purchase of 50 boxes or more
    4. When can I receive my mooncake?

     

     

    Period

     VOUCHER

    From 9 August to 20 September 2021 to redeem the mooncake voucher at Yat Tung Heen

    MOONCAKE

    From 23 August to 20 September 2021 to redeem the mooncake at Yat Tung Heen

     

     5. How do I redeem the mooncake?

    Please visit : Level B2, Eaton HK, 380 Nathan Road, Kowloon, Hong Kong 

    11am - 9pm Daily

    (852) 2710 1093


    6. D
    o you offer any shipping service?

    No, we don't. Please pick up the Mooncake at Yat Tung Heen, Eaton HK.

    7. Do your mooncakes need to be refrigerated?

    Please store mooncakes in a cool and dry place. Keep refrigerated after opening and consume by "Best Before" date stated at the backstamp of mooncake box.

    For any enquiries, please call Yat Tung Heen at (852) 2710 1093 or email us at yattungheenhk@eatonworkshop.com